Privacy Policy

Willow Construction Co.
Effective Date: June 23, 2025
Last Updated: June 23, 2026

1. Introduction

Willow Construction Co. ("Company," "we," "us," or "our") is committed to protecting the privacy of our customers, clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at WillowConstructionCo.com, contact us, or use our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

2. Information We Collect

We may collect the following categories of personal information:

a. Information You Provide Directly

Full name
Email address
Phone number (including mobile/cell number)
Home or property address
Project details and descriptions
Any other information you voluntarily submit through our contact forms, estimate requests, or direct communications

b. Information Collected Automatically

IP address and browser type
Pages visited and time spent on our website
Referring URLs and exit pages
Device identifiers and operating system information

c. Information from Third Parties
We may receive information about you from referral partners or third-party platforms used in the ordinary course of business operations.

3. How We Use Your Information

We use the information we collect to:

Respond to inquiries, quote requests, and project consultations
Schedule and coordinate construction services
Send appointment reminders, project updates, and follow-up communications
Communicate via phone, email, or SMS/MMS text message (with your consent)
Improve our website, services, and customer experience
Comply with legal obligations
Send promotional or informational messages (with your consent, where required)

4. SMS/MMS Messaging — Consent, Opt-In, and Opt-Out

a. Consent to Receive SMS/MMS Messages

By providing your mobile phone number to Willow Construction Co. and affirmatively opting in — whether through our website, a paper form, verbal agreement, or text message — you consent to receive recurring SMS and/or MMS text messages from us. These messages may include:

Appointment confirmations and reminders
Project status updates
Estimate and proposal notifications
Follow-up communications related to your project
Promotional offers and company announcements (where applicable)

Message frequency will vary based on your project status and communications with our team.

b. How to Opt In

You may opt in to SMS/MMS communications by:

Submitting your mobile number through a form on our website and checking the consent checkbox
Texting START or YES to our business number
Verbally or in writing authorizing SMS communication when contacting our office

c. How to Opt Out

You may opt out of SMS/MMS messages at any time by:

Replying STOP to any text message you receive from us
Emailing us at contact@willowconstructionco.com with "Unsubscribe from SMS" in the subject line
Calling us at 407-900-9975 and requesting to be removed from our text messaging list

After opting out, you will receive one final confirmation message, and no further SMS/MMS messages will be sent unless you opt in again.

d. Help

Reply HELP to any message from us for assistance, or contact us directly at contact@willowconstructionco.com or 407-900-9975.

e. Message and Data Rates

Standard message and data rates may apply. These charges are billed by and payable to your mobile carrier. Willow Construction Co. is not responsible for any fees charged by your carrier.

f. No Sharing or Selling of SMS Consent or Personal Information

Your consent to receive SMS/MMS communications from Willow Construction Co. will not be shared or sold to any third party for marketing purposes. Your personal information, including your mobile phone number, will not be disclosed to third parties for their own marketing or promotional use. This information is used solely to communicate with you directly as described in this policy.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing or advertising purposes.

We may share your information only in the following limited circumstances:

Service Providers: With trusted subcontractors, vendors, or service providers who assist in delivering our construction services or operating our business (e.g., scheduling platforms, CRM providers). These parties are required to keep your information confidential and use it only for the purposes we authorize.
Legal Compliance: When required by law, subpoena, court order, or to protect the rights, property, or safety of our company, our clients, or the public.
Business Transfers: In connection with a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, and comply with applicable legal obligations. When your information is no longer needed, we will dispose of it in a secure manner.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10. Your Rights and Choices

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for marketing or SMS communications at any time
Request that we not sell your personal information (we do not sell personal information)

To exercise any of these rights, please contact us at contact@willowconstructionco.com or call 407-900-9975.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Willow Construction Co.
Orlando, FL
Phone: 407-900-9975
Email: contact@willowconstructionco.com
Website: WillowConstructionCo.com